Frequently Asked Questions
1. How does the subscription work?
When you sign up, we’ll ask a few quick questions about your style, fit, and preferences.
Our stylists will then curate a personalized selection of clothing just for you.
Each delivery includes a preview so you can swap, approve, or let us surprise you.
2. How often will I receive a box?
You can choose your delivery frequency: monthly, every 2 months, every 3 months, every 6 months, or yearly.
You’re always in control — adjust or skip a delivery anytime through your account.
3. Can I exchange or return an item?
Yes! If something doesn’t fit or feel quite right, you can easily exchange or return it.
Simply follow the instructions included in your box, or contact our support team —
we’re happy to help with sizing, replacements, or returns in line with our Return Policy.
4. Can I pause, cancel, or change my plan?
Absolutely. You can upgrade, downgrade, pause, or cancel your plan anytime from your account settings.
Need help? Email us at [email protected] and we’ll take care of it for you.
5. How do I update my preferences or sizing?
You can update your style preferences, size, or measurements anytime in your profile.
These updates help our stylists refine your future selections and ensure every box fits perfectly.
6. What if I don’t like what’s in my box?
No worries — your feedback is key!
Rate each item in your box so our team can better understand your preferences.
Over time, your boxes will become more personalized and perfectly aligned with your style.